SAP GOLD PARTNER

SAP Basis Service Desk

RJT Compuquest offers a remote SAP Basis service desk to allow you to receive comprehensive maintenance and on-demand support from our highly experienced SAP consultants. These services are a cost effective opportunity for your company to utilize the extensive knowledge of our consulting team without sacrificing quality.

Services

RJT’s remote SAP Basis services offer many convenient options to best suit your support requirements. Whether you need technical or administrative support, we have several alternatives to match your preferences.

Technical Help Desk

A service level agreement will determine the criticality of the response time and escalation procedure. The technical help desk is a fixed fee service based upon the complexity of the environment.

Basis Administration

The Basis administration support services offer all the support of the technical help desk in addition to daily remote monitoring and periodic and on-demand tasks. This provides the most continuous and complete level of remote support for your system and its operational state.

Remote Monitoring includes the following daily checks:

  • Central log
  • Background jobs
  • Short dumps
  • Update records
  • Lock entries
  • System buffers
  • Spool sub-system
  • Database space utilization
  • Database optimization
  • Backup success
  • Load balancing
  • OS checks
  • File system space
  • User accounts
Periodic and On-Demand Tasks includes the following:

  • Support package stacks
  • User security
  • Archiving
  • Troubleshooting
  • Performance tuning
  • DR Testing
  • Restore recovery
  • Client administration
  • QA system refresh
  • TMS configuration
  • Disaster recovery planning
  • Application of SAP notes and hot packs

Contact us to get started